Privacy Policy
Last updated: January 2025
Introduction
Fire Risk Reports ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms
- Request quotes for our services
- Sign up for our newsletter
- Contact us via email or phone
This information may include:
- Name and contact details
- Company information
- Property details for fire risk assessments
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website
How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Respond to your inquiries and requests
- Send you quotes and proposals
- Improve our website and services
- Comply with legal obligations
- Send you marketing communications (with your consent)
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit our website.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services.
Marketing Cookies
These cookies are used to track visitors across websites to display relevant and engaging advertisements. They may also be used to limit the number of times you see an advertisement.
Managing Your Cookie Preferences
You can manage your cookie preferences at any time by clicking the "Manage Cookies" button in the footer of our website. You can also control cookies through your browser settings.
Google Analytics
We use Google Analytics to help us understand how visitors use our website. Google Analytics uses cookies to collect information about your use of our website, including your IP address. This information is transmitted to and stored by Google on servers in the United States.
Google may use this information to evaluate your use of our website, compile reports on website activity, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- To comply with legal obligations
- To protect our rights and safety
- To provide our services (e.g., to subcontractors involved in fire risk assessments)
- With your explicit consent
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
Under UK data protection law, you have the following rights:
- Right of access: You can request a copy of the personal information we hold about you
- Right to rectification: You can request that we correct inaccurate information
- Right to erasure: You can request that we delete your personal information
- Right to restrict processing: You can request that we limit how we use your information
- Right to data portability: You can request a copy of your data in a portable format
- Right to object: You can object to our processing of your personal information
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. The specific retention period depends on the type of information and the purpose for which it was collected.
International Data Transfers
Your personal information may be transferred to and processed in countries other than the United Kingdom. We ensure that any such transfers comply with applicable data protection laws.
Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: enquiries@fireriskreports.co.uk
- Phone: 03300 581096
- Address: 18a Ashfield Lane, Chislehurst, Bromley, Kent BR7 6LQ
Complaints
If you are not satisfied with our response to your privacy concerns, you have the right to make a complaint to the Information Commissioner's Office (ICO):
- Website: https://ico.org.uk
- Phone: 0303 123 1113